DESCRIPTION

Clear, accurate case notes are essential for continuity of service, accountability, and tenant safety - but knowing what to write (and what not to) can be tricky.

This course breaks down the principles of effective record keeping, focusing on plain language, objectivity, and legal awareness. You'll explore real examples, learn simple structures to improve consistency, and build confidence in documenting interactions professionally and respectfully. Ideal for anyone working in tenant-facing roles or managing sensitive information.

COURSE OBJECTIVES

By the end of this course, you will be able to:

• Identify what should and shouldn't be included in case notes
• Write clear, factual, and objective records using plain English
• Use consistent structures and formats to improve readability and access
• Understand the privacy, legal, and ethical considerations around documentation

DURATION

This eLearning takes less than one hour to complete.