COURSE DETAILS: Time to complete - 90 minutes.

We are all subject to little nudges every day, for example through the layout of a supermarket display or the wording of a letter.

Nudging targets the many small, unconscious, automatic decisions we all make, all the time. Small nudges applied appropriately can increase revenue and influence our tenant’s choices, often at little cost.

These techniques can be used to address challenges specific to housing providers by:

Improving rent collection and arrears recovery rates
Preventing rent debt
Increasing customer engagement
Encouraging self-service
Changing service culture
Directing resources to areas where efforts can have greatest impact

Contact us at info@bigpicturetraining.com if you would like to enrol multiple users on this course.